Veterinary Hospital Director (Practice Manager)

Scout Veterinary Urgent Care•Brookfield, WI

5d•Onsite

About The Position

Scout Veterinary Urgent Care is seeking a Veterinary Hospital Director to build and lead its first Wisconsin hospital in Brookfield. The director will join before the hospital opens in early 2027, help hire and onboard the founding team, prepare the clinic for launch, and carry out the local launch plan. After opening, this person will serve as the on-the-ground operational leader, working with executive leadership and clinical support teams to ensure the hospital runs smoothly, supports its staff, serves clients well, and performs financially. The role combines hospital operations, financial oversight, team leadership, client experience, recruiting, and community relations. The director will be regularly present in the clinic and visit referral partners and community events. Some work may be done off-site, but this is not a remote role. The director may occasionally cover front-of-house shifts and must be comfortable working in a fast-moving, growing organization where plans and processes can change.

Requirements

At least 10 years of experience in the veterinary industry.
Prior experience in a lead, supervisor, or management role.
High school diploma.
Strong problem-solving skills and ability to remain composed amid the demands of a busy urgent care setting.
Ability to make decisions independently and communicate directly and without judgment, including during difficult conversations.
Ability to hold a team accountable while remaining approachable and supportive.
Comfort reading financial reports and using data to make decisions.
Ability to be present and approachable on the floor while maintaining a clear leadership presence.
Humility, integrity, and a collaborative, team-oriented approach.

Nice To Haves

Experience owning or managing against a P&L or operational budget.
Experience opening a new hospital or practice.
Established relationships in the Milwaukee-area veterinary community.
Customer service background.
Leadership certification.

Responsibilities

Work with the de novo team to launch the Brookfield hospital, including building the founding team, onboarding staff, preparing the clinic to open, and carrying out the local launch plan.
Oversee daily hospital operations, including staffing, scheduling, inventory, equipment, and budget.
Own the payroll line and report monthly on revenue and variance.
Serve as the first point of contact for non-medical client concerns, coach CSRs on front-of-house workflows, and involve medical leadership when concerns become clinical.
Represent Scout in the Brookfield community by visiting local primary care and specialty practices and attending community events.
Partner with Referral Relations and Marketing teams to implement local marketing and referral strategies.
Provide regular performance feedback, document accountability issues, and develop support plans in partnership with HR.
Manage schedules for non-DVM clinical staff and handle coverage, attendance, and staffing gaps.
Partner with Talent Acquisition on hiring and own the orientation experience for new team members.
Run all-staff meetings, communicate changes, and coordinate information between the clinic team and leadership.
Occasionally step in to cover front-of-house shifts.