Practice Manager - Bay Beach Veterinary Hospital

VetEvolve•Virginia Beach, VA

11d•Onsite

About The Position

The Practice Manager is responsible for the overall success of Bay Beach Veterinary Hospital’s daily operations, including patient care, client service, and business performance. The role promotes a positive, high-performing culture aligned with VetEvolve’s values and balances empathy, accountability, and business acumen to support operational excellence and team engagement. Working closely with the Regional Manager, the Practice Manager executes regional initiatives, achieves financial and operational goals, and contributes to the success of VetEvolve’s hospital network. The manager oversees hospital operations, staff, schedules, payroll, inventory, accounts payable, performance metrics, client concerns, marketing, compliance, and medical equipment. The position also supports ongoing professional development and is described as a developmental role for future multi-site leadership opportunities.

Requirements

At least 3–5 years of leadership experience in a veterinary environment.
Bachelor’s degree in Business Administration, Management, or a related field, or an equivalent combination of education and progressive veterinary practice management experience.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers such as P&L management, budgeting, and KPI tracking, and compliance requirements.
Ability to coach, develop, and motivate diverse teams and foster accountability, engagement, and collaboration.
Demonstrated success delivering exceptional client experiences and promoting service excellence.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills, with the ability to build trust and alignment with doctors, team members, and leadership.
Ability to identify challenges, evaluate options, and implement solutions that improve patient care, client satisfaction, and operational outcomes.
Proficiency with Microsoft Office Suite and practice management software.
Ability to lift and carry up to 50 pounds and safely handle animals weighing up to 130 pounds.
Comfort with sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Ability to work a flexible schedule and be available during all hours the practice is open.
Minimal travel availability (0–10%), including occasional approved regional travel for meetings, cross-training, or events.

Nice To Haves

Certified Veterinary Practice Manager (CVPM) designation, or willingness to pursue certification.

Responsibilities

Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, and report regularly to the Regional Manager.
Manage hospital operations to support efficient, high-quality patient care and client service.
Oversee employee time and attendance, approve payroll hours, and submit them for processing on time.
Monitor payroll costs against budget and identify opportunities for efficiency.
Coordinate accounts payable and communicate necessary information to the bookkeeper.
Manage inventory by monitoring stock, verifying pricing, minimizing outages, and communicating updates to the team.
Partner with the Regional Manager on inventory performance, budget goals, and vendor incentive programs.
Develop and manage staff and doctor schedules to address patient flow, client needs, and workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members.
Foster teamwork, morale, engagement, and alignment with VetEvolve’s mission and values.
Oversee front-of-house and treatment-area operations to support a seamless client and patient experience.
Communicate with veterinarians to improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager.
Conduct team and department meetings to share updates, recognize successes, and reinforce operational and cultural goals.
Address client concerns and complaints promptly and professionally, collaborating with veterinarians on medical standards-of-care matters.
Execute approved local marketing and social media initiatives in partnership with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, client loyalty, and the hospital’s local presence.
Serve as the primary contact for practice management system vendors, troubleshoot issues, and identify opportunities to improve system use and efficiency.
Monitor and maintain medical equipment for functionality, compliance, and readiness.
Maintain compliance with local, state, and federal regulations and promptly address or escalate safety or licensing concerns to the Regional Manager.
Review practice performance metrics, including P&L, labor, production, and client satisfaction, with the Regional Manager and implement corrective actions.
Collaborate with cross-functional partners to align hospital operations with VetEvolve standards.
Attend at least two Practice Management Meetings or workshops per year, with pre-approval required by the Director of Operations.
Participate in at least two VetEvolve events annually.