Practice Manager - Bay Beach Veterinary Hospital

Bay Beach Veterinary Hospital•Virginia Beach, VA

8h•$60,000 - $80,000•Onsite

About The Position

Bay Beach Veterinary Hospital is a busy, multi-doctor general practice in Virginia Beach, Virginia, with a focus on exceptional client communication, patient care, and medical protocols. Visiting specialists provide echocardiogram and advanced ultrasound services. The hospital has a sister emergency practice approximately 20 minutes away that is open 24/7. The Practice Manager is responsible for the hospital’s daily operations and overall success, including patient care, client service, business performance, operational excellence, and team engagement. The manager fosters a positive, collaborative, and compassionate workplace aligned with VetEvolve’s values: Care First. Better Together. Grow Forward. Own It. The role balances empathy, accountability, and business acumen while building strong relationships throughout the organization. Working closely with the Regional Manager, the Practice Manager executes regional initiatives, achieves financial and operational goals, and contributes to VetEvolve’s broader hospital network. The position also serves as a developmental role for those aspiring to future multi-site leadership opportunities. The schedule must be flexible, with availability during all hours the practice is open. Travel is minimal (0–10%), with occasional approved regional travel for meetings, cross-training, or events. Compensation is $60,000–$80,000 per year, commensurate with licensure and experience.

Requirements

Minimum of 3–5 years of leadership experience in a veterinary environment.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers (including P&L management, budgeting, and KPI tracking), and compliance requirements.
Ability to coach, develop, and motivate diverse teams while fostering accountability, engagement, and collaboration.
Demonstrated success delivering exceptional client experiences and fostering a consistent culture of service excellence.
Ability to manage multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills, with the ability to build trust and alignment with doctors, team members, and leadership.
Track record of identifying challenges, evaluating options, and implementing solutions that improve patient care, client satisfaction, and operational outcomes.
Proficiency with Microsoft Office Suite and practice management software, and ability to use technology to improve efficiency and reporting accuracy.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Ability to work a flexible schedule and be available during all hours the practice is open.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field, or an equivalent combination of education and progressive veterinary practice management experience.
Certified Veterinary Practice Manager (CVPM) designation, or willingness to pursue certification.

Responsibilities

Own hospital-level results for revenue, labor management, client satisfaction, and operational efficiency, and report regularly to the Regional Manager.
Manage hospital operations to support smooth, efficient, high-quality patient care and client service.
Oversee employee time and attendance, review and approve payroll hours, and submit them on time for processing.
Monitor payroll costs against budget and identify opportunities to improve efficiency.
Coordinate accounts payable activities and communicate information accurately and promptly to the bookkeeper.
Manage inventory by monitoring stock levels, verifying pricing, minimizing shortages, and communicating updates to the team.
Work with the Regional Manager to align inventory performance with budget goals and vendor incentive programs.
Develop and manage staff and doctor schedules to balance patient flow, client needs, and workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members across hospital departments.
Promote teamwork, morale, engagement, and alignment with VetEvolve’s mission and values.
Oversee front-of-house and treatment-area operations to support a seamless client and patient experience.
Communicate with veterinarians to improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager.
Hold team and department meetings to share updates, recognize achievements, and reinforce operational and cultural goals.
Address client concerns and complaints promptly and professionally, working with veterinarians on issues involving medical standards of care.
Execute approved local marketing and social media initiatives in partnership with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, strengthen client loyalty, and raise the hospital’s local profile.
Serve as the primary contact for practice management system vendors, troubleshoot issues, and identify opportunities to improve system use and efficiency.
Monitor and maintain medical equipment to ensure it is functional, compliant, and ready for patient care.
Maintain compliance with local, state, and federal regulations, and promptly address or escalate safety or licensing concerns to the Regional Manager.
Review practice performance metrics, including P&L, labor, production, and client satisfaction, with the Regional Manager; identify trends and implement corrective actions.
Collaborate with cross-functional partners to align hospital operations with VetEvolve standards.
Attend at least two Practice Management Meetings or workshops per year, subject to pre-approval by the Director of Operations.
Participate in at least two VetEvolve events annually, such as conferences, CE dinners, or diligence meetings.