Practice Manager - Bay Beach Veterinary Hospital

VetEvolve•Virginia Beach, VA

9h•$60,000 - $80,000•Onsite

About The Position

VetEvolve is a network of veterinary practices dedicated to supporting the people who deliver care and the practices they lead. We combine clinical insight with operational strength to provide our teams with the necessary support, tools, and structure to thrive, while preserving the unique identity of each practice. Our focus is on intentional growth, which strengthens our practices, expands access to care, and creates more opportunities for our teams. Guided by our values: Care First. Better Together. Grow Forward. Own It. We cultivate an environment where veterinary professionals can perform at their best, build fulfilling careers, and deliver exceptional care. This role is responsible for the overall success of the hospital’s daily operations, ensuring exceptional patient care, client service, and business performance. The Practice Manager is the driving force behind a positive, high-performing culture aligned with VetEvolve’s guiding values. The position requires a clear focus on operational excellence and team engagement, fostering strong relationships across all organizational levels. With a blend of empathy, accountability, and business acumen, this leader prioritizes VetEvolve’s mission and values in all decisions, communications, and strategic initiatives. Utilizing excellent communication, organization, and time-management skills, the Practice Manager cultivates a cohesive, collaborative, and compassionate environment where the team and clients feel valued, and pets receive the highest quality care. The Practice Manager collaborates with the Regional Manager to implement regional initiatives, achieve financial and operational objectives, and contribute to the overall success of VetEvolve’s hospital network.

Requirements

Minimum of 3–5 years of leadership experience in a veterinary environment required.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers (P&L management, budgeting, KPI tracking), and compliance requirements.
Proven ability to coach, develop, and motivate diverse teams while fostering a culture of accountability, engagement, and collaboration.
Demonstrated success in delivering exceptional client experiences and fostering a consistent culture of service excellence.
Experience managing multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills; able to build trust and alignment with doctors, team members, and leadership through professionalism and collaboration.
Track record of identifying challenges, evaluating options, and implementing effective solutions that improve patient care, client satisfaction, and operational outcomes.
Skilled in Microsoft Office Suite and practice management software, with the ability to leverage technology to enhance efficiency and reporting accuracy.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field preferred, or equivalent combination of education and progressive veterinary practice management experience.
Certified Veterinary Practice Manager (CVPM) designation preferred, or willingness to pursue certification.

Responsibilities

Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, reporting regularly to the Regional Manager.
Manage all aspects of hospital operations to ensure smooth, efficient, and high-quality delivery of patient care and client service.
Oversee employee time and attendance, review and approve payroll hours, and ensure timely submission for processing.
Monitor payroll costs and track actual results against budget, identifying opportunities for efficiency and optimization.
Coordinate all accounts payable activities, ensuring timely and accurate communication of information to the bookkeeper.
Lead proactive inventory management processes by monitoring stock levels, verifying pricing accuracy, minimizing outages, and communicating updates to the team.
Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs.
Develop and manage staff and doctor schedules to balance patient flow, client needs, and team workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members across all hospital departments.
Foster a positive, engaged culture by promoting teamwork, morale, and alignment with VetEvolve’s mission and core values.
Oversee day-to-day operations across both the front-of-house and treatment areas, ensuring a seamless client and patient experience.
Maintain open communication with veterinarians to continually improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager.
Conduct regular team and department meetings to share updates, celebrate wins, and reinforce operational and cultural goals.
Handle client concerns and complaints promptly and professionally, collaborating with veterinarians on any matters related to medical standards of care.
Execute approved local marketing initiatives and social media strategies developed in partnership with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, strengthen client loyalty, and enhance the hospital’s local presence.
Serve as the primary contact for Practice Management System (PMS) vendors; troubleshoot system issues and proactively identify opportunities to optimize utilization and efficiency.
Monitor and maintain medical equipment to ensure functionality, compliance, and readiness for patient care.
Maintain compliance with all local, state, and federal regulations, and promptly address or escalate any safety or licensing concerns to the Regional Manager.
Regularly review practice performance metrics (P&L, labor, production, and client satisfaction) with the Regional Manager to identify trends and implement corrective actions.
Collaborate with cross-functional partners to ensure hospital operations align with VetEvolve standards.