Veterinary Hospital Director (Practice Manager)

Scout Veterinary Urgent Care•Brookfield, WI

5d•$75,000 - $85,000•Onsite

About The Position

Scout Veterinary Urgent Care is seeking a Veterinary Hospital Director to build and lead its Brookfield, Wisconsin hospital, its first location in Wisconsin, opening in early 2027. The director will help establish the hospital from the ground up, beginning with hiring the founding team, onboarding staff, preparing the clinic for launch, and carrying out the local launch plan. After opening, the director will lead daily hospital operations and be accountable for supporting the team, ensuring a strong client experience, and managing financial performance. The role works closely with Scout’s Executive Leadership, Clinical Support, Talent Acquisition, HR, Referral Relations, and Marketing teams, while serving as the on-the-ground hospital leader. The director will spend time in the clinic and in the local community, including visiting referral partners and attending community events. Some work may be done off-site, but this is not a remote role. The director may occasionally cover front-of-house shifts and will be on-site to manage the launch.

Requirements

10 or more years of experience in the veterinary industry.
Prior experience in a lead, supervisor, or management role.
High school diploma.
Strong problem-solving skills and the ability to remain composed amid the daily demands of a busy urgent care practice.
Ability to make decisions independently and adapt to a fast-growing organization where plans and processes may change.
Direct, nonjudgmental communication skills, including comfort with difficult conversations.
Ability to hold a team accountable while remaining approachable and supportive.
Comfort reading financial reports and using data to make decisions.
Ability to be present and approachable on the floor while maintaining a clear leadership presence.
Humility, integrity, and a collaborative approach to teamwork.
Willingness to work regularly in the clinic and visit referral partners and community events; this is not a remote job.

Nice To Haves

Experience owning or managing against a P&L or operational budget.
Experience opening a new hospital or practice.
Established relationships in the Milwaukee-area veterinary community.
Background in customer service.
Leadership certification.

Responsibilities

Work with the de novo team to launch the Brookfield hospital, including building the founding team, onboarding staff, preparing the clinic to open, and implementing the local launch plan.
Lead daily hospital operations, including staffing, scheduling, inventory, equipment, and budget management.
Own the payroll line and report monthly on revenue and variance.
Serve as the first point of contact for non-medical client concerns, coach CSRs on front-of-house workflows, and involve medical leadership when concerns become clinical.
Represent Scout in the Brookfield community by visiting local primary care and specialty practices, attending community events, and maintaining a strong local presence.
Provide regular performance feedback, document accountability matters, and develop support plans in partnership with HR.
Manage schedules for non-DVM clinical staff and address coverage, attendance, and staffing gaps.
Partner with Talent Acquisition on hiring and lead orientation for new team members.
Connect the clinic team with leadership, run all-staff meetings, communicate changes, and address potential issues proactively.
Occasionally step in to cover front-of-house shifts.