Veterinary Practice Manager

Alliance Animal Health•Hilden, FL

18d•$65,000 - $70,000

About The Position

Nease Animal Hospital is a well-established small animal practice in St. Augustine, Florida, serving pets and owners in the surrounding area. The hospital has two doctors and provides preventive and wellness care, holistic services such as acupuncture, nutritional counseling, dentistry, soft tissue surgery, and behavioral management. It is open Monday through Friday, 7 a.m. to 5 p.m., with weekends off. The Veterinary Practice Manager coordinates and manages office administration to help ensure the hospital operates efficiently. The role oversees ordering and inventory, staff schedules and training, personnel matters, payroll, customer service, and hospital policies. The manager answers pet owners’ questions about clinic policies, appointments, and treatment costs, addresses complaints, supports effective communication between employees and management, and works with veterinary staff to maintain accurate patient records and relay care instructions. The position also includes recruiting, onboarding, and managing staff, supporting the hospital’s community outreach, and maintaining vendor relationships. The position offers an annual pay range of $65,000–$70,000, plus quarterly bonus opportunities. Relocation assistance may be available for qualified candidates. Benefits include health, dental, vision, liability, life and supplemental insurance, 401(k) and matching, HSA and FSA, paid vacation and sick time, paid bereavement and parental leave, employee assistance, continuing education and tuition reimbursement programs, career development, and referral bonuses. Additional benefits may be available, including personal pet discounts, holiday pay, uniform allowance, and bonuses. Some benefits may vary by employment status. Hiring may be contingent on satisfactory pre-employment screening.

Requirements

Experienced or Certified Veterinary Practice Manager with at least one year of management experience preferred, or three or more years of veterinary experience preferred.
Knowledge of veterinary medicine terminology and how to run a veterinary hospital.
Compassionate, calm, team-oriented, able to multitask, and a strong communicator.
Highly organized and possesses computer skills.
Self-starter with a desire to continue advancing knowledge and skills.
Open availability and flexibility to change hours based on hospital needs.
Strong client service, leadership, communication, and motivational skills, including the ability to direct, guide, and assist a group.
Knowledge of commonly used veterinary terminology, including terms related to anatomy, physiology, diseases, and tests, to accurately enter information into patient records.
Knowledge of English spelling, word meanings, composition, and grammar.
Ability to exercise unbiased judgment and make fair personnel recommendations or disciplinary decisions.

Nice To Haves

Veterinary Practice Manager certification or experience.
At least one year of management experience.
Three or more years of veterinary experience.

Responsibilities

Coordinate and manage office administration procedures, including ordering, inventory management, and scheduling.
Make informal recommendations to the veterinary regional manager about staffing, advancement, reassignment, work hours, and other status changes affecting receptionists.
Direct on-the-job training, communicate performance requirements and progress, discuss corrective measures, and prepare employee appraisals.
Recruit, hire, and onboard staff; handle job descriptions, assist with setting salaries, and terminate staff who do not follow guidelines, policies, and protocols.
Promote the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints and explain hospital personnel policies and procedures while maintaining effective employee-management communication.
Work collaboratively with team members and support the hospital, doctors, and practice philosophy.
Help maintain accurate and permanent patient records, including assembling records in the required order and recording practitioners’ orders for patient activities, diet, tests, and treatments.
Obtain information from owners to complete records, provide appointment and therapeutic-activity scheduling instructions, and relay practitioners’ orders concerning animal care and treatment.
Promptly address and resolve pet owners’ complaints and provide strong client service.
Prepare employee work schedules and manage office staff.
Answer telephone calls politely and professionally.
Establish and maintain inventory controls, ensuring adequate supplies; review product prices, monitor quantities and quality, manage controlled drugs and equipment, and handle returns.
Manage or implement hospital policies, including DEA/Controlled Substances and OSHA requirements.
Ensure payroll is completed and submitted accurately and on time.
Build effective relationships with vendors to obtain appropriate support for the hospital.
Promptly notify appropriate veterinary staff of emergency cases.
Interview suitable office staff candidates and provide training as needed.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Liability insurance
401(k)
401(k) matching
Life and supplemental insurance
Health savings account (HSA)
Flexible spending account (FSA)
Employee Assistance Program
Paid vacation and sick time
Paid bereavement program
Paid parental leave program
Quarterly bonus opportunities
Continuing education allowance for licensed, registered, or certified roles
Tuition reimbursement for AVMA-accredited Veterinary Technology programs
Career development opportunities
Referral bonus program for most positions
Relocation assistance may be provided for qualified candidates
Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses