Veterinary Practice Manager

Petco•Spring Hill, FL

17d

About The Position

The Hospital Operations Manager provides daily leadership to the veterinary hospital and partners with Hospital Veterinarian(s). The role works with retail store partners to support a smooth and profitable operation by fostering high-quality patient care, exceptional customer service, revenue growth, and cost management. The manager represents the hospital’s and Petco’s mission and values to clients, coordinates hospital operations, and cultivates a supportive, collaborative, and motivated team environment. The position oversees day-to-day practice functions, including partner and doctor scheduling, equipment maintenance, inventory, invoicing, patient appointments, training, radiological safety, and escalated client concerns. It also oversees paraprofessional hiring and development, scheduling, attendance, and performance processes in partnership with operations and HR leaders. The role reviews monthly P&L reporting and collaborates with the Area Operations Manager to grow revenue and meet financial targets. The manager supports client service and administrative operations, including appointment scheduling, client education, communicating test results, maintaining records in the practice management system, managing accounts receivable, and maintaining inventory. The role ensures a clean hospital environment, compliance with OSHA standards and company policies, and effective collaboration with store partners. It includes at least one direct report and responsibilities such as recruiting, interviewing, hiring, training, coaching, delegation, and partnering with HR on discipline and termination. Most duties take place in the veterinary hospital, with substantial direct contact with clients and pets. The role requires bending, kneeling, standing for extended periods, and lifting up to 30 pounds as necessary. The incumbent reports to the Area Operations Manager.

Requirements

2–3 years of previous experience working in a veterinary practice, or 2+ years of strong leadership experience in lieu of veterinary experience.
Excellent written and verbal communication skills.
Ability to make decisions, delegate tasks and responsibilities, and drive results with hospital partners.
Compassionate and sympathetic manner, with the ability to remain professional during emotional and stressful situations.
Telephone etiquette and basic computer skills, including Microsoft Office.
Team-oriented approach, willingness to continue learning, offer creative ideas, and accept ongoing change.
Ability to perform required physical duties, including bending, kneeling, standing for long periods, and lifting up to 30 pounds as necessary.

Nice To Haves

3–5 years of previous veterinary practice experience.
Previous P&L management experience.
Bachelor’s degree or equivalent experience.
3+ years in a management role, including customer service.
Reporting and data analysis experience.
Veterinary Assistant or Technician experience in positions of increased responsibility.
Licensed Veterinary Technician or Certified Veterinary Assistant credential; not required.
Change agility and ability to navigate ambiguity or uncertainty in a fast-paced, evolving environment.
Flexibility and resilience in response to obstacles, changing needs, and priorities; ability to learn from new discoveries and incorporate feedback.
Drive for results, including ownership, decisive action, clear goals, and personal responsibility for decisions and execution.

Responsibilities

Lead hospital paraprofessionals to support operational excellence, efficiency, high standards of patient care, and excellent client experiences.
Build productive, collaborative relationships with veterinarians and foster a positive, cohesive team culture.
Coordinate day-to-day hospital operations, including scheduling, equipment function and maintenance, inventory control and ordering, invoicing, patient scheduling, team training, radiological safety, and elevated client concerns.
Oversee hiring, training, reviews, counseling, and separation of paraprofessional partners in partnership with the Area Operations Manager and Human Resources Business Partner.
Schedule paraprofessional partners at least two weeks in advance and maintain attendance and punctuality records in accordance with Petco policy.
Create and maintain doctors’ schedules, seeking support from the Area or Regional Medical Director as needed.
Review monthly P&L reports and work with the Area Operations Manager to increase revenue and exceed financial targets.
Escalate partner or client issues to the appropriate operations, medical, or HR leaders.
Collaborate with Petco store teams to provide a seamless complete-care customer experience and a cohesive team environment.
Schedule appointments, educate clients, relay test results to doctors and clients, maintain inventory and patient records, and manage accounts receivable.
Maintain a neat and clean hospital and uphold OSHA standards and scheduled cleaning and maintenance practices.
Uphold and enforce Petco and Vetco Total Care policies.
Resolve patient, client, and hospital partner issues promptly, with patient care as the priority.
Provide backup front-desk support, including answering telephones, and perform other duties and special projects as assigned.
Recruit, interview, hire, train, mentor, coach, delegate assignments, and partner with Human Resources on discipline up to and including termination.
Plan staffing coverage while keeping hospital payroll within forecasted costs and supporting efficient day-to-day operations.