Veterinary Practice Manager

Alliance Animal Health•Town of Carmel, NY

3d•$60,000 - $70,000

About The Position

Companion Pet Hospital is seeking a courteous, efficient Veterinary Practice Manager to coordinate and manage office administration and help ensure the practice operates efficiently. The role oversees inventory and ordering, staff schedules, training, employee relations, payroll, hospital policies, and other administrative functions. The manager also responds to pet owners’ questions about clinic policies, appointment availability, and treatment costs, and helps resolve complaints. The position involves recruiting, hiring, onboarding, training, evaluating, and, when necessary, terminating staff; making informal personnel recommendations to the veterinary regional manager; and maintaining effective employee-management communication. The manager supports the hospital’s doctors and practice philosophy, promotes the hospital to prospective customers and the veterinary community, and maintains relationships with vendors. The role also requires familiarity with veterinary terminology and patient-record procedures, strong client service and communication skills, and the ability to manage people and competing priorities. The position is based at Companion Pet Hospital in Carmel, New York. The listed annual pay range is $60,000–$70,000, depending on experience. Open availability and flexibility to change hours based on hospital needs are required.

Requirements

Experienced or Certified Veterinary Practice Manager with a minimum of one year of management experience preferred, or three or more years of veterinary experience preferred.
Knowledge of veterinary medicine terminology and how to run a veterinary hospital.
Compassionate, calm, team-oriented, able to multitask, and a strong communicator.
Highly organized and computer proficient.
Self-starter with a desire to continue advancing knowledge and skillset.
Open availability and flexibility to change hours based on the hospital’s needs.
Strong client service, leadership, communication, and motivational skills, including the ability to direct, guide, and assist a group.
Ability to exercise unbiased judgment and make fair personnel recommendations or disciplinary decisions.
Knowledge of English, including vocabulary, spelling, composition, and grammar.
Skill in accurately entering veterinary information into patient records and communicating with pet owners and veterinary staff.

Nice To Haves

Certification as a Veterinary Practice Manager.
At least one year of management experience.
At least three years of veterinary experience.

Responsibilities

Coordinate and manage office administration procedures and other functions needed to keep the practice operating efficiently.
Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, reassignments, work hours, and other status changes affecting receptionists.
Recruit, hire, and onboard appropriate staff; handle job descriptions and assist with setting salaries; terminate staff who do not follow guidelines, policies, and protocols.
Provide on-the-job training, advise employees about performance requirements and progress, discuss corrective measures, and prepare appraisals.
Prepare employee work schedules and manage office staff.
Resolve informal employee complaints, explain the general nature and basis of personnel policies and procedures, and maintain effective employee-management communication.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Support the hospital, doctors, and practice philosophy through collaboration with team members.
Maintain knowledge of procedures for assembling patient records and recording practitioners’ orders for patient activities, diet, tests, and treatments.
Obtain information from owners to complete records, provide instructions for scheduling appointments and therapeutic activities, and relay practitioners’ animal-care and treatment orders.
Ensure pet-owner complaints are promptly addressed and resolved; answer questions about clinic policies, appointment availability, and treatment costs.
Answer telephone calls politely and professionally.
Establish and maintain inventory controls, ensure adequate supplies, review product prices, monitor quantities and quality, manage controlled-drug inventory, handle equipment inventory, and deal with returns.
Manage or implement hospital policies, including DEA/Controlled Substances and OSHA policies.
Ensure payroll is completed and submitted accurately and on time.
Build good vendor relationships to secure appropriate support for the hospital.
Promptly notify appropriate veterinary staff of emergency cases.
Perform other duties as assigned.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, a 401(k) and 401(k) matching program, HSA, and FSA.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for any AVMA-accredited Veterinary Technology Program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.