Urgent Care Veterinary Practice Manager

American Veterinary Group•Sarasota, FL

18d•Onsite

About The Position

UrgentVet is seeking a Practice Manager to lead a veterinary practice team and oversee day-to-day hospital operations, supporting efficient after-hours acute care and a positive work culture. The manager is responsible for cultivating team engagement, efficiency, growth, and financial stability in keeping with UrgentVet’s ethos. The role includes advocating for patients and upholding a compassionate, client-centric “Pet-First, Client-First” philosophy; building collaborative relationships with referring veterinarians and local businesses; representing UrgentVet in the local community; and fostering a safe, inclusive workplace where team members feel valued. Preferred applicants have experience in veterinary medicine and people management and are comfortable working alongside veterinarians. This position reports to the Regional Director of Operations, UrgentVet. It is typically scheduled for 40–45 hours per week, with longer hours likely from time to time. The schedule includes nights, weekends, and holidays, with no overnights. Weekday hours are 3–11 p.m. and weekend hours are 10 a.m.–8 p.m. Regular onsite presence is essential to support patient care, time-sensitive needs, clinical team collaboration, and the safety and well-being of patients, clients, and staff. Requests for reasonable accommodation will be considered in accordance with the ADA and applicable laws.

Requirements

Prior management experience, preferably in veterinary medicine or a related field, with a focus on leading and developing teams.
Knowledge of veterinary practice operations and industry standards.
Strong emotional intelligence, empathy, effective communication, active listening, and timely follow-up.
Self-awareness, receptiveness to feedback, and commitment to continuous improvement.
Skill in de-escalation and conflict resolution; negotiation and persuasion skills.
Leadership ability, confidence in decision-making, and ability to inspire and motivate others.
Trustworthiness, reliability, confidentiality, accountability, and a proactive approach to problem-solving.
Collaborative and inclusive approach, with the ability to assess performance, delegate effectively, and leverage team members’ strengths.
Ability to adapt, correct course as circumstances change, prioritize tasks, manage time, and meet deadlines.
Critical thinking and sound decision-making skills.
Business acumen, including understanding of financial management principles and practice growth strategies.
Regular onsite attendance is an essential function of the role; reasonable accommodation requests will be considered under the ADA and applicable laws.
Schedule includes nights, weekends, and holidays; weekday hours are 3–11 p.m. and weekend hours are 10 a.m.–8 p.m.; no overnights.
Typically scheduled 40–45 hours per week, with longer hours likely from time to time.

Nice To Haves

Experience in veterinary medicine.
Experience in people management.
Comfort working alongside veterinarians.

Responsibilities

Oversee day-to-day hospital operations to support efficient after-hours acute care delivery.
Lead the practice team and cultivate a positive work culture, engagement, efficiency, growth, and financial stability.
Advocate for patients and uphold a compassionate, client-centric “Pet-First, Client-First” philosophy.
Build collaborative and mutually beneficial relationships with referring veterinarians and local businesses.
Represent UrgentVet as a brand ambassador in the local community.
Foster a safe and inclusive workplace where diversity is celebrated and team members feel valued.
Work alongside veterinarians and clinical teams to support patient care and respond to time-sensitive needs.