Practice Manager -Urgent Care-Lynnfield

Beth Israel Lahey Health•Lynnfield, MA

5d•$62,400 - $99,840

About The Position

The Urgent Care Practice Manager is responsible for the day-to-day operational and managerial oversight of a high-volume, multi-provider practice. Reporting to and collaborating with the Director of Site Operations, the manager works with operational and clinical leaders to support outstanding medical care and patient service, improve operational efficiency, and foster a collaborative and inclusive culture. The role also develops staff through coaching, feedback, performance evaluations, and learning opportunities. The manager leads patient-service, leadership, staffing, and operational efforts. This includes supporting patient access and scheduling, monitoring service and quality benchmarks, building effective relationships with staff and providers, leading change, and using practice data and metrics to identify improvements. The manager hires, develops, schedules, evaluates, and supervises staff; manages practice operations, budgets, payroll procedures, supplies, facilities, and revenue-cycle processes; and maintains compliance with organizational policies, safety and infection-control procedures, and patient privacy requirements. The position has a direct impact on patient satisfaction through effective staff hiring, management, and development and the efficient operation of the practice. The listed annual base salary range is $62,400–$99,840. Beth Israel Lahey Health requires staff to be vaccinated against influenza as a condition of employment.

Requirements

Two years of leadership experience in a physician office or provider setting.
Demonstrated management skills.
Strong knowledge of electronic medical record systems.
Strong overall computer skills.
Knowledge of third-party billing and coding requirements.
Superior ability to communicate with all levels of staff and the provider community.
Ability to meet the stated physical and attention requirements, including high mental and visual concentration, occasional lifting or moving of light loads up to 20 pounds, and average manual coordination and range of motion.

Nice To Haves

Bachelor’s or advanced degree preferred.

Responsibilities

Uphold patient care and safety as the highest priority and promote prompt, courteous, responsive service.
Support patient access initiatives, including efficient appointment scheduling, and work toward customer-service benchmarks.
Promote continuous process improvement and monitor staff adherence to organizational guiding principles and standards of behavior.
Maintain effective working relationships with staff, providers, and leaders; communicate expectations and provide timely feedback.
Use practice data and metrics, colleague-engagement results, and operational knowledge to identify and lead improvements and change.
Recruit, interview, hire, develop, retain, schedule, and supervise staff; engage providers in hiring where appropriate.
Set team and individual goals, monitor progress, conduct staff meetings and one-on-one meetings, and complete timely performance evaluations.
Ensure required staff certifications are maintained and provide training and orientation to new staff and colleagues taking on new tasks.
Implement organizational and practice policies and procedures, monitor compliance, and support revenue-cycle operations.
Promote safe working conditions and follow safety and infection-control policies, including use of personal protective equipment and proper disposal of hazardous or infectious waste.
Participate in annual budget preparation, control expenses, and demonstrate cost effectiveness.
Follow payroll procedures, including time cards and timekeeping systems.
Respond to patient inquiries and maintain confidentiality of patient records and privacy rights.
Coordinate practice maintenance, repair, cleaning, and the professional appearance of the building and office space.
Make or recommend human-resource actions, including pay increases, promotions, transfers, discipline, discharge, and retraining as appropriate.
Coordinate provider and on-call schedules, staffing coverage, patient flow, and backup coverage as needed.
Act as a liaison between support staff and providers and communicate regularly with the Director of Site Operations or Practice Administrator about operational and financial matters.
Manage petty cash and reconcile the petty cash fund.
Control ordering, receiving, and inventory of office supplies, medical supplies, furniture, and equipment within established guidelines.
Complete mandatory education and perform other duties as needed or directed.