Urgent Care Veterinary Practice Manager

American Veterinary Group•Richardson, TX

9d•Onsite

About The Position

UrgentVet is hiring a Practice Manager to lead a veterinary practice team and oversee day-to-day hospital operations, ensuring efficient after-hours acute care and a positive work culture. The role focuses on cultivating team engagement, operational efficiency, clinic growth, and financial stability in keeping with UrgentVet’s mission to provide timely, compassionate urgent care for pets. The Practice Manager advocates for patients and supports a “Pet-First, Client-First” philosophy. The manager also builds collaborative relationships with referring veterinarians and local businesses, represents UrgentVet in the local community, and fosters a safe, inclusive workplace where team members feel valued. This role reports to the Regional Director of Operations. The schedule is typically 40–45 hours per week, with longer hours likely at times. Work includes nights, weekends, and holidays, but no overnights. Weekday hours are 3–11 p.m.; weekend hours are 10 a.m.–8 p.m. Regular on-site presence is required to support patient care, clinical teams, and the safety and well-being of patients, clients, and staff. Reasonable accommodation requests will be considered in accordance with the ADA and applicable laws.

Requirements

Prior management experience, preferably in veterinary medicine or a related field, with a focus on leading and developing teams.
Knowledge of veterinary practice operations and industry standards.
Strong emotional intelligence, empathy, effective communication, active listening, and timely follow-up.
Self-awareness, openness to feedback, and a commitment to continuous improvement.
De-escalation, conflict resolution, negotiation, and persuasion skills.
Leadership ability, sound decision-making, and the ability to inspire and motivate others.
Trustworthiness, reliability, confidentiality, accountability, and proactive problem-solving.
Ability to foster collaboration and inclusivity, assess performance, identify improvement areas, delegate tasks, and leverage team members’ strengths.
Ability to adapt and make timely course corrections as circumstances change.
Critical thinking, effective time management, prioritization, and deadline management.
Business acumen, including understanding of financial management principles and practice growth strategies.
Willingness and ability to learn new concepts and skills.
Availability for the stated schedule, including nights, weekends, and holidays; no overnights.
Regular on-site presence.

Nice To Haves

Experience in veterinary medicine.
Experience working alongside veterinarians.

Responsibilities

Lead the practice team and oversee day-to-day hospital operations.
Ensure efficient delivery of after-hours acute care.
Cultivate a positive work culture, engagement, efficiency, growth, and financial stability.
Advocate for patients and uphold a compassionate, client-centric “Pet-First, Client-First” approach.
Build collaborative, mutually beneficial relationships with referring veterinarians and local businesses.
Represent UrgentVet as a brand ambassador in the local community.
Foster a safe and inclusive workplace where diversity is celebrated and team members feel valued.
Support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff.