Urgent Care Veterinary Practice Manager
About The Position
UrgentVet is seeking a Practice Manager to lead a veterinary practice team and oversee day-to-day hospital operations. The role supports efficient after-hours acute care while cultivating a positive work culture, team engagement, operational efficiency, growth, and financial stability in accordance with UrgentVet’s mission and values. The manager advocates for patients and promotes a compassionate, client-centric “Pet-First, Client-First” approach. They build relationships with referring veterinarians and local businesses and represent UrgentVet in the community. They also foster a safe, inclusive workplace where team members feel valued. The position reports to the Regional Director of Operations. The typical schedule is 40–45 hours per week, with longer hours likely at times. Work includes nights, weekends, and holidays, but no overnight shifts. Weekday hours are 3–11 p.m.; weekend hours are 10 a.m.–8 p.m. Regular onsite presence is an essential function to support patient care, time-sensitive needs, clinical collaboration, and the safety and well-being of patients, clients, and staff. Reasonable accommodation requests will be considered in accordance with the ADA and applicable laws.
Requirements
- Prior management experience, preferably in veterinary medicine or a related field, with a focus on leading and developing teams.
- Specific knowledge of veterinary practice operations and industry standards.
- Strong emotional intelligence, empathy, communication, active listening, and follow-up skills.
- Ability to receive feedback, maintain self-awareness, and continuously improve.
- Skills in de-escalation, conflict resolution, negotiation, and persuasion.
- Leadership ability, confidence in decision-making, and the ability to inspire and motivate others.
- Trustworthiness, reliability, confidentiality, accountability, and a proactive approach to problem-solving.
- Ability to collaborate, foster inclusivity, assess performance, delegate effectively, and adapt to changing circumstances.
- Critical thinking, sound judgment, time management, prioritization, and ability to meet deadlines.
- Business acumen, including understanding of financial management principles and practice growth strategies.
- Willingness and ability to learn new concepts and skills.
- Ability to work onsite and a schedule that includes nights, weekends, and holidays.
Nice To Haves
- Experience in veterinary medicine.
- Experience managing people and comfort working alongside veterinarians.
Responsibilities
- Oversee day-to-day hospital operations to support efficient after-hours acute care.
- Lead and develop the practice team while fostering a positive, collaborative, and inclusive workplace culture.
- Promote team engagement, operational efficiency, practice growth, and financial stability.
- Advocate for patients and uphold a compassionate, client-centric “Pet-First, Client-First” philosophy.
- Build collaborative and mutually beneficial relationships with referring veterinarians and local businesses.
- Represent UrgentVet as a brand ambassador in the local community.
- Assess team performance, identify areas for improvement, delegate tasks, and respond to changing circumstances.
Benefits
- Career advancement opportunities as UrgentVet expands.
- Tuition assistance for prospective veterinary technician students.
- Tuition reimbursement for credentialed or registered veterinary technicians.
- Medical, dental, and vision options.
- 401(k) match.
- Paid time off.
- Six weeks of paid parental leave.
- One work/life balance day off.
- Short-term and long-term disability options.
- Supplemental insurance options.
- Discounted veterinary care.
- Scrub allowance.
- Hands-on and electronic training.
- Professional growth opportunities.
- Performance-based bonus potential.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
