Veterinary Practice Manager - Urgent Care, Specialty
About The Position
Portland Veterinary Emergency and Specialty Care (PVESC) is seeking an experienced Practice Manager to lead the day-to-day operations of its Warren Avenue hospital in Portland, Maine. The manager will support the new Urgent Care service and certain Specialty teams, working closely with the Medical Director, Area Operations Director, and Human Resource Business Partner. The role focuses on developing high-performing teams, improving systems and workflows, and creating an environment where veterinary professionals can do their best work while supporting excellent experiences for patients, clients, and team members. During the initial growth phase, the Practice Manager will work across daytime, evening, and weekend shifts to understand team needs, build staff relationships, and help develop workflows as urgent care expands. The schedule will evolve with the needs of the hospital and team. This is an opportunity to help establish a strong operational foundation at a growing emergency and specialty veterinary practice.
Requirements
- At least 2 years of leadership or management experience in veterinary medicine.
- At least 5 years of experience as a licensed or certified veterinary technician.
- Ability to coach, motivate, and develop teams in a fast-paced environment.
- Strong communication, relationship-building, and problem-solving skills.
- Experience managing budgets, operational metrics, and financial performance.
- A collaborative leadership style and ability to lead effectively through change.
Nice To Haves
- Experience in emergency, urgent care, or specialty medicine is strongly preferred.
Responsibilities
- Lead daily hospital operations, including staffing, scheduling, workflows, and team coordination.
- Recruit, onboard, coach, and develop veterinary technicians, client service representatives, and support staff.
- Build a positive, accountable culture in which people feel supported, valued, and empowered to grow.
- Partner with hospital leadership on budgets, financial performance, KPIs, and operational goals.
- Identify opportunities to improve efficiency, workflows, and the overall hospital experience.
- Maintain high standards for patient care, client service, safety, and regulatory compliance.
- Address client concerns with professionalism, empathy, and sound judgment.
- Work across daytime, evening, and weekend shifts during the initial growth phase to understand team needs, build relationships, and shape workflows.
Benefits
- Comprehensive benefits, including health, dental, vision, and 401(k).
- Generous paid time off plan.
- Continuing education and professional development opportunities.
- Employee Assistance Program.
- Paid volunteer hours and opportunities to participate in community events.
- Supportive leadership team invested in the employee's success.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
