Urgent Care Veterinary Practice Manager
About The Position
The Practice Manager leads the hospital team and oversees day-to-day operations to support efficient after-hours acute veterinary care and a positive work culture. The role is responsible for cultivating team engagement, operational efficiency, practice growth, and financial stability in alignment with UrgentVet’s ethos. The manager advocates for patients and promotes a compassionate, client-centric “Pet-First, Client-First” approach; builds relationships with referring veterinarians and local businesses; represents UrgentVet in the community; and fosters a safe, inclusive workplace where team members feel valued. The position is typically scheduled for 40–45 hours per week, with longer hours likely from time to time. Work includes nights, weekends, and holidays, with no overnights. Weekday hours are 3–11 p.m. and weekend hours are 10 a.m.–8 p.m. Regular on-site presence is required to support patient care, time-sensitive needs, collaboration with clinical teams, and the safety and well-being of patients, clients, and staff. The role reports to the Regional Director of Operations, UrgentVet.
Requirements
- Prior management experience, preferably in veterinary medicine or a related field, with a focus on leading and developing teams.
- Knowledge of veterinary practice operations and industry standards.
- Strong emotional intelligence, empathy, communication, active listening, and timely follow-up skills.
- Ability to receive feedback, improve continuously, and maintain self-awareness.
- Skill in de-escalation, conflict resolution, negotiation, persuasion, and building consensus.
- Leadership ability, confidence in decision-making, and capacity to inspire and motivate others.
- Trustworthiness, reliability, confidentiality, accountability, and a proactive approach to problem-solving.
- Ability to foster collaboration and inclusivity, assess performance, delegate tasks, and leverage team members’ strengths.
- Ability to respond quickly to changing circumstances and correct course as needed.
- Critical thinking, sound judgment, flexibility, time management, prioritization, and ability to meet deadlines.
- Business acumen, including understanding of financial management principles and practice growth strategies.
- Willingness and ability to learn new concepts and skills.
- Ability to work on-site and on a schedule that includes nights, weekends, and holidays.
Nice To Haves
- Experience in veterinary medicine.
- Experience working alongside veterinarians.
Responsibilities
- Oversee day-to-day hospital operations to ensure efficient delivery of after-hours acute care.
- Lead the practice team and cultivate a positive, inclusive work culture, engagement, efficiency, growth, and financial stability.
- Advocate for patients and uphold a compassionate, client-centric “Pet-First, Client-First” philosophy.
- Develop collaborative, mutually beneficial relationships with referring veterinarians and local businesses.
- Serve as a brand ambassador for UrgentVet in the local community.
- Support patient care and clinical teams through regular on-site presence.
Benefits
- Career advancement opportunities as UrgentVet grows and expands clinic locations.
- Tuition assistance for prospective Veterinary Technician students.
- Tuition reimbursement for credentialed or registered Veterinary Technicians.
- Health care plan with medical, dental, and vision options.
- 401(k) match.
- Generous paid time off.
- Six weeks of paid parental leave.
- One Work/Life Balance day off.
- Short-term and long-term disability options.
- Supplemental insurance options.
- Discounted veterinary care.
- Scrub allowance.
- Hands-on and electronic training.
- Professional growth opportunities.
- Performance-based bonus potential.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
