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Charleston-Direct Sales - Territory Training & Sales Manager

ClearCaptions LLC•Charleston, WV
•$75,000 - $80,000•Remote

About The Position

ClearCaptions is seeking a customer-centric, service-oriented Territory Training & Sales Manager (TTSM) who is passionate about helping people with hearing loss, primarily seniors. This full-time, field-based role installs ClearCaptions equipment in customers’ homes and trains them to use the caption telephone service, while also generating referrals and building community relationships. Approximately 90% of the role involves company-provided installations in customers’ homes, with the remainder focused on referrals and community outreach. The position is remote/work from home, with extensive travel by car in the assigned territory and occasional air travel. It reports to the Regional Sales Manager. The TTSM accepts and completes assigned installations, connects equipment to customers’ existing services, and explains product features and benefits. The role also develops self-generated leads through customer referrals, relationships with hearing care providers and other business partners, and educational events. The position requires independent work, strong organization, and the ability to serve a mostly senior customer base with professionalism, discretion, and care. The stated earning range is $75,000–$80,000 with uncapped upside, including a $45,000 base salary. Additional offerings include a $485 monthly auto allowance, company phone and iPad, monthly internet reimbursement, annual work-from-home reimbursement, a 401(k) match, annual fitness reimbursement, tuition and professional development reimbursement, growth opportunities, and a comprehensive benefits package.

Requirements

  • High school diploma or equivalent.
  • Outside sales experience, including business-to-business and/or business-to-consumer sales.
  • Valid driver’s license and personal automobile.
  • Ability to travel extensively by car in the assigned region and occasionally by air.
  • Ability to work from a local home office with high-speed internet.
  • Proficient computer skills and basic internet use.
  • Comfort working with seniors and people with disabilities.
  • Availability to work flexible hours, including weekends.
  • Excellent relationship-building and interpersonal skills.
  • Excellent verbal and written communication, presentation, and problem-solving skills.
  • Self-starter with strong organizational and time-management skills; able to work independently and manage multiple priorities with demanding timeframes.
  • Ability to collaborate with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
  • Ability to use discretion, make sound decisions, and maintain confidentiality.
  • Proficiency in Microsoft Office and modern virtual communication tools such as MS Teams.
  • Ability to communicate clearly and effectively in person and by phone with individuals with hearing loss.
  • Ability to sit, stand, and walk; use a keyboard; view a computer monitor, tablet, and cell phone at close range; and lift or move boxes weighing up to 10 pounds.

Nice To Haves

  • Sales experience or other work with seniors.
  • Experience in the hearing health field.

Responsibilities

  • Install ClearCaptions phones and/or other products and connect them to customers’ existing services.
  • Train customers on how to use the phone and explain its features and benefits.
  • Develop relationships with retirement communities and groups in the local market.
  • Create, attend, and provide education at senior and other community events.
  • Build relationships with hearing professionals and educate them about ClearCaptions caption telephone service options.
  • Maintain adequate inventory of equipment and supplies.
  • Create lead-generation activities and generate referrals.
  • Maintain positive relationships with customers assigned in the sales territory.
  • Participate in local senior citizen and hard-of-hearing organizations, events, and trade shows.
  • Maintain customer and territory records using Salesforce and other company-provided tools.
  • Adapt to new responsibilities and opportunities as needed.

Benefits

  • $485 monthly auto allowance.
  • Company phone and iPad.
  • Monthly internet reimbursement.
  • Annual work-from-home reimbursement.
  • 401(k) match.
  • Annual fitness reimbursement.
  • Tuition reimbursement.
  • Professional development reimbursement.
  • Growth opportunities.
  • Comprehensive benefits package.
  • Uncapped earning upside.

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