Assistant Store Manager - Birmingham/Tuscaloosa

America's Thrift Stores•McCalla, AL

About The Position

The Manager in Training is a full-time leadership role supporting America’s Thrift’s growth and expansion. This is not a temporary position. The role involves meaningful store leadership responsibilities and broad operational experience before transitioning to a permanent management assignment. The Manager in Training supports the company’s mission and values, financial and operational goals, team development, and activities across sales, production, donations, loss prevention, merchandising, customer service, and store operations. The position works with the Manager III and other partners to oversee daily store operations, develop team members, support sales and financial performance, and maintain a safe, secure, and customer-focused environment. Regular travel is required during the training period and may be required afterward based on business needs. The position may require relocation within Alabama, Tennessee, Georgia, or surrounding states.

Requirements

Strong leadership and people-development skills, including the ability to motivate, coach, train, and develop team members to deliver exceptional customer service and achieve results.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organizational, prioritization, and multitasking skills, with attention to detail in a fast-paced environment.
Previous leadership experience managing a team of 15 or more employees.
Flexibility to work evenings, weekends, and holidays based on business needs.
Ability and willingness to relocate within Alabama, Tennessee, Georgia, or surrounding states.
Proficiency with Microsoft Office Suite and point-of-sale (POS) systems.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods, primarily on tile and concrete surfaces.
Ability to bend, reach, and perform repetitive movements associated with retail, processing, and operational activities.
Ability to stoop, kneel, crouch, balance, climb, push, pull, handle, and carry merchandise, equipment, or other materials.
Ability to lift and carry up to 50 pounds and push or pull items weighing up to 25 pounds, with or without reasonable accommodation.
Ability to safely use ladders or other approved equipment and work at heights of up to approximately 14 feet.
Ability to use hands and fingers to handle, grasp, feel, and operate equipment and technology.
Visual and auditory ability to communicate effectively, observe store conditions, inspect merchandise, monitor safety, and perform essential responsibilities.
Ability to move throughout all store areas, including sales floor, processing areas, stockrooms, donation areas, loading areas, and outdoor workspaces.
Ability to operate standard office equipment and technology, including computers, tablets, telephones, printers, and POS systems.
Ability to work in a fast-paced environment with interruptions and respond promptly to operational, customer service, staffing, and safety situations.
Ability to work indoors in a semi-controlled retail environment and outdoors in varying weather conditions and temperatures.
Ability to tolerate normal retail and donation-processing conditions, including dust, odors, noise, and second-hand merchandise.
Ability to work a flexible schedule that may include days, evenings, weekends, and holidays based on business needs.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Bilingual.

Responsibilities

Collaborate with the Asset Protection team and People & Culture Business Partner to investigate incidents involving company assets, equipment, personnel, or operations and coordinate appropriate follow-up with the Manager III and District Manager.
Use independent judgment to delegate daily tasks to supervisors and team members.
Coordinate and verify deposits and currency exchanges, and promptly alert management to cash, register, or operational concerns.
Lead and inspire the team while fostering a supportive, accountable, and efficient work environment.
Uphold company policies, local regulations, safety protocols, standards, and values.
Conduct performance assessments and provide feedback, coaching, and guidance.
Develop team member behavior and performance to support growth and advancement.
Promote trust, employee growth, accountability, and engagement by leading by example.
Provide coaching, counseling, and disciplinary action when necessary.
Facilitate onboarding and orientation and ensure required documentation is accurate and complete.
Use company reports to create and update sales floor layouts to maximize sales potential.
Manage inventory levels across merchandise categories to support production levels, merchandise quality, and revenue generation.
Oversee donation flow and ensure compliance with company standards, safety protocols, security measures, and applicable regulations.
Support store operations, resources, and budgets to help meet or exceed objectives.
Maintain sales floor presentation and merchandising standards.
Analyze sales performance, identify opportunities for improvement, and help implement strategies to meet sales targets.
Support the Manager III with promotional activities, marketing campaigns, and special events.
Support daily store operations, including opening and closing procedures, cash management, and staff supervision.
Assist with recruiting, hiring, onboarding, and training team members as needed.
Monitor industry trends, competitor activities, and market dynamics to identify opportunities for growth and innovation.
Maintain appealing, organized visual merchandising displays that showcase merchandise effectively.
Address customer and team member concerns promptly and professionally.
Foster consistently outstanding service for team members, donors, shoppers, and charity partners.
Maintain a safe and secure environment by monitoring and reinforcing safety and security procedures.
Perform other duties as assigned by management.