Store Manager - Birmingham

Rothy's•Birmingham, MI

3d•$31 - $35•Onsite

About The Position

The Store Manager creates an exceptional customer experience while keeping daily operations running smoothly. The role leads a high-performing, engaged team, ensures efficient store operations, and collaborates with other stores and departments to solve problems, drive improvements, and support team success. As a Rothy’s brand ambassador, the Store Manager brings the company’s mission and values to life for customers, employees, and the community. The Store Manager leads team development and performance, models excellent service and selling, builds customer loyalty through clienteling, and ensures the team can confidently share Rothy’s brand, product, fit, quality, and sustainability story. The role drives sales and key performance indicators, plans events and activations, and maintains brand standards across visual merchandising, cleanliness, and dress code. The position also oversees business planning, payroll, staffing, scheduling, expenses, inventory processes, and cross-functional coordination. It requires a minimum of 40 hours per week, including peak business days, holidays, and evening and opening shifts. The role is based in Birmingham, Michigan, and pays $31.00–$35.00 per hour, with potential discretionary bonuses or incentives and a benefits package.

Requirements

3–5 years of progressive retail leadership experience, ideally in a service-focused environment.
Proven track record of achieving sales targets and driving business growth.
Good judgment on key work and core issues.
Critical thinking and problem-solving skills.
Strong coaching and talent-development skills, including the ability to build engaged, high-performing teams.
Operational expertise, including scheduling, payroll, and inventory management.
Ability to stand and walk for an entire shift.
Ability to lift, push, carry, or otherwise move up to 25 pounds.
Ability to bend, reach, and stretch frequently, and safely use ladders and step stools.
Ability to follow Rothy’s dress code, including wearing Rothy’s shoes during every shift.
Availability to work a minimum of 40 hours per week, including Fridays, Saturdays, Sundays, holidays, and evening and opening shifts.

Nice To Haves

Experience in a service-focused retail environment.

Responsibilities

Proactively recruit, hire, onboard, and develop a strong store team.
Develop team members through in-the-moment feedback, floor observations, and regular one-on-one check-ins.
Train the team on standard operating procedures, service expectations, selling skills, and product knowledge.
Lead the Division of Responsibility program with the leadership team.
Set expectations, reinforce accountability, and review performance for the Manager on Duty program.
Coach for high performance and manage employee relations concerns with the supervisor and People Team.
Foster a positive, motivating team culture and act on opportunities to improve engagement.
Model Rothy’s customer experience through exceptional service and selling on the sales floor.
Ensure the team is service-certified and coach, train, and inspect behaviors to uphold brand standards.
Build customer loyalty through clienteling and strengthen long-term customer relationships with the team.
Ensure the team can communicate Rothy’s style, fit, quality, and sustainability story.
Drive sales and key performance indicators through clear goals, recognition, and daily coaching.
Plan and execute in-store events and activations to grow brand awareness, connect with the local community, and drive sales.
Maintain brand standards across visual merchandising, cleanliness, dress code, and other customer-facing presentation touchpoints.
Plan and execute weekly, monthly, and annual business strategies to achieve sales growth and profit goals.
Manage payroll, staffing, scheduling, and store expenses to meet business goals.
Oversee inventory receiving, processing, damages, and stock accuracy.
Partner with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance.
Use company platforms and resources for team communication and operational execution.