Store Manager, Summit Birmingham

sephora.com•Birmingham, AL

11d•$82,100 - $100,550•Onsite

About The Position

The Store Manager is the heartbeat of the store, leading store operations, developing and coaching the team, and elevating the client experience. The role oversees daily operations in a dynamic, high-volume environment to drive sales and profitability, while building an inclusive, high-performing team and fostering a supportive store community. The Store Manager recruits and develops talent, provides performance feedback and mentorship, champions continuous learning, resolves client concerns, and drives engagement through loyalty programs and personalized experiences. The role also maintains store presentation and compliance with Sephora policies, procedures, and brand guidelines, while optimizing inventory and staffing resources. This is a full-time, salaried, exempt, regular position based on-site at 225 Summit Boulevard, Birmingham, Alabama. Availability is required for evenings, weekends, and holidays. The position requires lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor throughout the shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $82,100 to $100,550, and employees in this position may also be eligible for bonuses.

Requirements

Demonstrated success as a store manager in a high-volume, complex retail or hospitality environment.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Ability to recruit, inspire, and develop talent and foster a collaborative atmosphere.
Strong communication and interpersonal skills, including the ability to build trust and alignment with teams and senior leadership.
Skill in managing conflict and facilitating complex discussions.
Passion for mentoring, coaching, providing feedback, and fostering learning and accountability.
Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations with business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to deliver an elevated client experience and drive sales and profitability.
Lead, coach, inspire, and empower a diverse team to foster growth, accountability, and strong performance.
Attract, recruit, and onboard talent to build an inclusive team that delivers Sephora’s service standards.
Conduct performance appraisals and provide actionable feedback and mentorship.
Promote ongoing learning through coaching, open dialogue, and providing resources to associates and leaders.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain an immaculate, visually inspiring store and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.

Benefits

Medical, dental, and vision coverage
Disability and life insurance
401(k) with 4% match
Flexible Spending Account (FSA) and Health Savings Account (HSA) programs
Student Debt Retirement plan with qualifying student loan payments eligible to earn the Sephora 401(k) match
Vacation paid time off, sick paid time off, and protected leave
Training, tuition reimbursement, and leadership development
30% discount on merchandise and services, free product or gratis opportunities, and flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access
Volunteer and donation matching
Potential eligibility to earn bonuses