Seasonal Ambassador - The Summit at Birmingham

Lush Handmade Cosmetics•Birmingham, AL

About The Position

Seasonal Ambassadors at Lush are product and brand experts who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating a fun, inclusive team environment and memorable customer experiences. The role includes personalized product recommendations, sharing product knowledge, and representing Lush’s values and impact. The position is listed as a contract role with 0–39 hours per week. The schedule must accommodate store needs, including evenings, weekends, and holidays. The stated pay is $14.50 per hour.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of sales results, and grow individual contribution to store sales.
Deliver a consistently excellent customer experience by listening to customers, identifying their needs, asking open-ended questions, demonstrating products, and providing informed recommendations.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Engage with the community through store parties and other initiatives that help bring traffic into the store and promote Lush’s brand.
Continually develop product knowledge, including knowledge of products, ingredients, and their benefits.
Use Lush resources, feedback, and learning opportunities to develop sales techniques, improve individual performance, and support team growth.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay current with company news and updates.
Maintain a clean, organized, visually appealing store.
Use visual merchandising guidelines and adjust product displays in response to sales to improve the customer experience.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.