Seasonal Ambassador - The Summit at Fritz Farm
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while fostering a fun, inclusive team environment and creating memorable customer experiences through personalized recommendations and product expertise. The role combines sales, customer service, brand education, ongoing product learning, team development, and store operations. Ambassadors educate customers about Lush’s values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging. They help maintain an appealing, organized shop, support inventory and merchandising, and follow company policies and procedures. The position is seasonal, contract, and listed as 0–39 hours per week. The stated pay is $14.50 per hour.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills to address issues arising in day-to-day operations.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
- Deliver a high-quality customer experience by listening, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
- Look for opportunities to make customers’ day and create memorable experiences.
- Educate customers about Lush’s brand values and communicate those values in the shop and through community engagement.
- Host store parties and participate in initiatives that help bring traffic into the store.
- Continuously build product knowledge, including knowledge of products, ingredients, and benefits, and make informed recommendations.
- Use company resources to develop sales techniques and product knowledge, improve personal performance, and support team growth.
- Assess personal performance and seek feedback, resources, and development opportunities.
- Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging.
- Promote teamwork and collaboration and recognize employees’ individual contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay current on company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and adjust product displays based on sales to improve the customer experience.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
