Seasonal Ambassador - Mall at Millenia
About The Position
Seasonal Ambassadors at Lush are knowledgeable about the company’s products and brand and provide customer consultations and product demonstrations. They build strong relationships with their teammates and contribute to sales and shop operations. On the shop floor, they work to exceed daily sales goals while fostering a fun and inclusive team environment. The role focuses on creating memorable customer experiences through attentive listening, personalized product recommendations, and product demonstrations. Ambassadors share Lush’s brand values and product knowledge, support community engagement, and contribute to a positive impact through the company’s products and practices.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- A flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for addressing day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contributions to store sales.
- Deliver a high-quality customer experience by listening to customers, identifying their needs, asking open-ended questions, and demonstrating product features and benefits.
- Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
- Support community engagement by hosting store parties and participating in initiatives that attract customers and promote the brand.
- Continue learning about Lush products, ingredients, and benefits to make informed recommendations.
- Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team development.
- Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork and value each employee’s contributions.
- Be punctual, reliable, present, and engaged in teamwork; take breaks as needed and stay informed about company updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and sales information to adjust product displays in real time.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
