Optical Manager - Mall at Millenia

Warby Parker•Orlando, FL

About The Position

Warby Parker is hiring an Optical Manager to lead the store’s Opticians and support customers with their eyewear needs. The role combines hands-on optical service with team leadership, coaching, and store operations. The Optical Manager works with customers to take measurements, adjust and fit eyewear, verify finished products, and explain prescriptions and product offerings. They uphold optical and customer-service standards, foster employee engagement and development, and support inventory systems and business operations. The position reports to the Store Leader.

Requirements

Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
At least 2 years of experience in a management position.
Strong leadership and mentoring skills, including the ability to model appropriate behavior and drive optical metrics.
Professional and open-minded approach to decisions affecting the team.
Passion for the eyewear and retail industries.
Clear and effective communication skills, including the ability to explain technical terms to customers.
Commitment to exceeding expectations for customers and teammates.
Detail-oriented and organized, with the ability to prioritize tasks and responsibilities in a fast-paced, changing environment.
Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Help customers meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Manage, coach, and mentor a team of Opticians through feedback, development conversations, and leading by example on the floor.
Uphold exceptional customer-service standards and implement retail experience programs that support customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.
Drive optical metrics and adhere to strict optical standards.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Competitive base salary/hourly rate and variable compensation for eligible employees.