Optical Manager - Mall at Millenia

Warby Parker • Orlando, FL

6d • Onsite

About The Position

Warby Parker is seeking an Optical Manager to join its in-house Optical team at the Mall at Millenia. The role combines optical customer service with leadership of the store’s Opticians. The Optical Manager helps customers find eyewear that meets their needs, applies product expertise to explain prescriptions and offerings, and ensures eyewear is measured, fitted, adjusted, and checked to the required standards. The manager coaches and develops the team, maintains exceptional service, supports store operations, and works with the Store Leader on staffing and the Optician Apprentice Program.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in non-licensing states.
• At least 2 years in a management position.
• Strong leadership and mentoring skills, with the ability to model appropriate behavior, drive optical metrics, and adhere to strict optical standards.
• Professional and open-minded decision-making on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear and effective communication, including the ability to explain technical terms in accessible language.
• Commitment to exceeding expectations for customers and teammates.
• Detail-oriented and organized, with the ability to prioritize personal and team responsibilities in a fast-paced, changing environment.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Manage, coach, and develop a team of Opticians through feedback and ongoing development conversations, while leading by example on the floor.
• Uphold exceptional customer service standards and implement retail experience programs to increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current with HR policies and procedures to promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
• Support general store systems, inventory databases, and business operations.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement Support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed