H&M Sales Advisor - The Mall at Millenia

H&M Group • Orlando, FL

10d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, helping them find relevant fashion and product information, and actively promoting and selling products. You contribute to sales targets, promote the Customer Loyalty App and in-store sustainability initiatives, and represent H&M positively in customer interactions.

You keep up with fashion trends and share product knowledge with customers and colleagues. You work collaboratively, follow store procedures and legal requirements, participate in relevant training, and give and receive feedback. Store operations include handling garments from unpacking and replenishment through steaming and care; supporting fitting rooms, checkout, displays, stock levels, and store cleanliness; using in-store omnichannel services and technology; and assisting with opening and closing the store.

The position is hourly and non-exempt, with a stated pay rate of $16.00 per hour. The role is based at The Mall at Millenia. The posting notes that responsibilities may include additional duties assigned at the company's discretion.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products effectively, and support commercial or operational actions to help reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; the staff discount card also applies to additional H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups (CRGs) and colleague networking opportunities
• Global talent community and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed