H&M Sales Advisor - The Outlets at Sparks

H&M Group • Sparks, NV

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, promote sales, and support a positive customer experience. You also contribute to garment care, replenishment, product presentation, and the cleanliness of the sales floor and back of house, working collaboratively with the store team.

The role involves keeping current with fashion and trends, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in onboarding and relevant training. You support retail operations such as fitting rooms, checkout, stock replenishment, in-store OMNI services and technology, and store opening and closing.

This is an hourly, non-exempt position. The posted pay rate is $14.50 per hour. H&M describes its business as offering fashion and quality at the best price in a sustainable way.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products.
• Promote and sell products and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share relevant product and fashion knowledge with customers and service, fashion, and store operations knowledge with colleagues.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Give and receive feedback, and participate in onboarding, introductions, training, and courses relevant to the role and future development.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities around the globe and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed