H&M Sales Advisor - The Outlets at Sparks

H&M • Sparks, NV

1d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support customer loyalty and in-store sustainability initiatives. You also contribute to garment care, replenishment, presentation, and maintaining a clean and tidy sales floor and back of house while working collaboratively with the store team.

The role includes keeping up with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations duties include handling the garment cycle, fitting room and checkout operations, stock replenishment, visual presentation, in-store OMNI and technology services, and supporting store opening and closing. You are expected to follow applicable health and safety guidelines.

The position is hourly and non-exempt, with a stated pay rate of $14.50 per hour. H&M describes benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave and time off, a community day, and employee discounts across H&M Group brands. Employees are also included in the H&M Incentive Program (HIP).

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in-store.
• Motivation to provide customers with a great experience.
• Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions intended to reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs and paid time off, including a community day to serve the local community
• Employee discount card for H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Global development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed