H&M Seasonal Sales Advisor - The Outlets at Orange

H&M • Orange, CA

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, helping them discover fashion trends and products, and actively promoting and selling merchandise. The role uses fashion and product knowledge to provide customers with relevant information and support. Sales Advisors also promote the Hello Member loyalty app and in-store sustainability initiatives, represent H&M positively, and support actions to reach sales targets.

The position combines customer-facing sales with retail operations and visual execution. Responsibilities include completing the garment cycle from unpacking and replenishment through steaming and care; operating fitting rooms and checkout areas; maintaining clean and tidy sales floors, back-of-house areas, and stockrooms; supporting merchandise presentation and stock levels; and using in-store OMNI services and technology. Sales Advisors follow store procedures, legal requirements, and health and safety guidelines, and may support store opening and closing.

Sales Advisors collaborate with colleagues, share service, fashion, and operational knowledge, exchange feedback, and participate in relevant onboarding and training. The role is hourly and non-exempt, with a posted pay rate of $17.50 per hour. The posting identifies this as a seasonal position at The Outlets at Orange.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products offered in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing excellent customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day.
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed