H&M Seasonal Sales Advisor - The Outlets at Orange

H&M Group • Orange, CA

3h

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, helping them find products, and sharing relevant fashion and product information. The role actively promotes and sells products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives while supporting actions to reach sales targets.

The Sales Advisor contributes to the day-to-day operation and presentation of the store. Tasks include completing the garment cycle, replenishing stock, caring for garments, maintaining merchandise displays, operating fitting room and checkout areas, and keeping the sales floor and back of house clean and tidy. The role also supports in-store OMNI services and technology, store opening and closing, and compliance with procedures, health and safety guidelines, and legal requirements.

The position involves working collaboratively with colleagues, sharing knowledge, exchanging feedback, and participating in onboarding and relevant training. H&M describes this as an hourly, non-exempt role with a stated pay rate of $17.50 per hour. The posting identifies the role as seasonal in its title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in onboarding, training, and development activities.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, stockroom, and back of house.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card usable across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Participation in the H&M Incentive Program (HIP).
• Access to global development opportunities.
• Health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed