H&M Seasonal Sales Advisor- The Shoppes at River Park

H&M Group • Fresno, CA

5h

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use fashion and product knowledge to share relevant information and create a strong customer experience. The role also includes garment replenishment and care, store presentation, and helping maintain clean and tidy sales-floor and back-of-house areas in collaboration with the store team.

You support sales and profit goals by engaging with customers, explaining trends and products, promoting the Hello Member loyalty app and in-store sustainability initiatives, and assisting with commercial and operational actions. You stay informed about fashion and trends, share knowledge with colleagues, follow store procedures and legal requirements, and participate in relevant onboarding and training.

Retail operations responsibilities include completing the garment cycle, operating fitting rooms and checkout areas, maintaining merchandise displays and stock levels, supporting in-store omni and technology services, and assisting with store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial and operational actions intended to reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share relevant product and fashion knowledge with customers and share service, fashion, and store-operations knowledge with colleagues.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Give and receive feedback and participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store omni services and technology tools.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discount across H&M Group brands
• H&M Incentive Program (HIP)
• Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed