H&M Seasonal Sales Advisor- Shoppes At Montebello
About The Position
The Seasonal Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, actively selling products, and offering product and fashion guidance. The role uses fashion and product knowledge to help customers make informed choices and supports customer loyalty and in-store sustainability initiatives. The Sales Advisor also completes garment care and replenishment tasks, maintains attractive merchandise presentations, and helps keep the sales floor and back of house clean and organized. Working collaboratively with the store team, the role supports sales targets, store operations, and a positive customer experience while following applicable procedures, health and safety guidelines, and legal requirements.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience providing customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products presented in store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
- Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, and support commercial or operational actions to achieve sales targets with the store management team.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent the H&M brand positively during customer interactions.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI and technology services, including Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount on H&M, & Other Stories, COS, Weekday, Monki, H&M HOME, ARKET, and Afound brands
- H&M Incentive Program (HIP)
- Global development opportunities
- Access to Colleague Resource Groups for community and networking
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
