H&M Sales Advisor - Shoppes at Webb Gin

H&M • Snellville, GA

1d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and contribute to a positive customer experience. You also support garment care and replenishment, merchandise presentation, and the upkeep of clean and tidy sales and back-of-house areas while collaborating with your store team.

The role includes keeping current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant training. You carry out retail operations such as unpacking, refilling and steaming garments; operating fitting rooms and checkout areas; maintaining displays and stock levels; supporting in-store services and technology; and assisting with store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $14.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel services, providing direct customer support.
• Engage with customers, explain fashion trends, stories, and products, and promote and sell H&M products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support store management with commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount at H&M, & Other Stories, COS, and other H&M Group brands.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Colleague Resource Groups offering community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed