H&M Sales Advisor - Shoppes at Webb Gin

H&M Group • Snellville, GA

2d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering relevant fashion and product information. You support garment care and replenishment, store presentation, and cleanliness across the sales floor and back of house, working with the store team to deliver a strong customer experience.

The role also involves keeping current with fashion and trends, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and supporting retail operations and visual execution. You may assist with fitting rooms, checkout, in-store technology and OMNI services, and store opening and closing.

This is an hourly, non-exempt position. The posted pay rate is $14.00 per hour. The job posting states that its listed responsibilities and requirements are not exhaustive and that additional duties may be assigned.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created and presented in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to help reach sales targets with the store management team.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels on the sales floor through replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; the staff discount card applies to H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Global talent community and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed