H&M Sales Advisor- Tanger Outlets

H&M Group•Foley, AL

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant product and fashion information. You support garment care and refill, store presentation, and the cleanliness of the sales floor and back of house, working with the store team to deliver a strong customer experience. The role also involves supporting sales and profit goals, staying informed about fashion trends, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and completing operational and visual merchandising tasks. Sales Advisors may support fitting rooms, checkout, stock replenishment, in-store OMNI and technology services, and store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $12.50 per hour.

Requirements

Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage with customers and guide them through fashion trends, stories, and products across the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share relevant product and fashion knowledge with customers and store operations, service, and fashion knowledge with colleagues.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Give and receive feedback and participate in relevant onboarding, introductions, training, and courses.
Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help keep the sales floor, stockrooms, and back of house clean and tidy.
Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.