H&M Sales Advisor - Philadelphia Premium Outlets

H&M • Pottstown, PA

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promotes and sells products, and supports customer loyalty and in-store sustainability initiatives. Sales Advisors work collaboratively with the store team to support sales targets and deliver a positive customer experience.

The role also supports retail operations, including completing the garment cycle from unpacking and replenishment to steaming and garment care; maintaining fitting room, checkout, sales floor, and back-of-house areas; and supporting merchandise presentation, stock levels, and in-store OMNI and technology services. Sales Advisors follow store procedures, health and safety guidelines, and applicable legal requirements, and may support store opening and closing.

This is an hourly, non-exempt position. The stated pay rate is $14.25 per hour. H&M describes its business as offering fashion and quality at the best price in a sustainable way.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products offered in-store.
• Ability and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and through the OMNI experience where available.
• Engage customers in conversation and provide excellent service and relevant fashion and product information.
• Promote and sell products and actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount across H&M Group brands, including H&M, COS, & Other Stories, and other listed brands; the discount card is usable in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Colleague Resource Groups (CRGs) and colleague networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed