H&M Sales Advisor - Tanger Outlets Southaven

H&M • Southaven, MS

21h • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote and sell products, and support the store in reaching sales targets. You also contribute to garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working collaboratively with the store team.

The role includes keeping up with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, participating in relevant onboarding and training, and supporting retail operations such as fitting rooms, checkout, in-store OMNI services, and store opening and closing. Sales Advisors are expected to follow health and safety guidelines and help deliver a positive customer experience.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking.
• Development opportunities around the globe and access to a large global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed