H&M Sales Advisor - Tanger Outlets Southaven

H&M Group • Southaven, MS

1d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support customer loyalty and in-store sustainability initiatives. You also contribute to a clean, organized and appealing store through garment care, replenishment, visual presentation and operational tasks, working collaboratively with the store team to deliver a strong customer experience.

The role includes keeping current with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Sales Advisors support fitting rooms, checkout, in-store services and technology, opening and closing, and health and safety practices. The position is hourly and non-exempt, with compensation listed at $15.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail or another service-related industry.
• Passion for fashion and the products presented in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide and support customers in the store and OMNI experience where available.
• Engage customers in conversation and provide excellent service and guidance on fashion trends, stories and products.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support store management with commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers; use product and fashion knowledge to assist customers.
• Share service, fashion and store operations knowledge with colleagues; follow procedures, routines and legal requirements; exchange feedback and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floors, stockrooms and back-of-house areas.
• Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines, and maintain stock levels through replenishment.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day.
• Access to Colleague Resource Groups for community and networking opportunities.
• Global career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed