H&M Seasonal Sales Advisor - Tanger Outlets Grand Rapids
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product knowledge. The role supports sales targets by promoting products, the Hello Member loyalty app, and in-store sustainability initiatives, while representing the H&M brand positively. The Sales Advisor works with the store team on garment care and replenishment, fitting-room and checkout operations, merchandise presentation, stock levels, and keeping the sales floor and back of house clean and organized. The role also involves following store procedures and legal and health-and-safety requirements, supporting store opening and closing, and participating in relevant onboarding and training.
Requirements
- Passion for fashion and the products created in store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
- Follow store procedures, routines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, back of house, and stockroom.
- Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
- Maintain stock levels on the sales floor through replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs.
- Paid time off, including a community day to serve the local community.
- Employee discount at H&M, & Other Stories, and COS.
- Staff discount card usable on H&M Group brands in stores and online.
- H&M Incentive Program (HIP).
- Access to Colleague Resource Groups (CRGs) for community and networking.
- Global talent community and opportunities for career growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
