H&M Sales Advisor - The Mall at Robinson

H&M Group•Pittsburgh, PA

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering product and fashion guidance. You use your fashion and product knowledge to help customers find relevant information and have a positive experience. You also support garment replenishment and care, store presentation, and the upkeep of clean and tidy sales-floor and back-of-house areas, working with the store team to deliver a strong customer experience. The role combines customer sales and service with fashion awareness, teamwork, and retail operations. Responsibilities include promoting products and the customer loyalty app, supporting sales targets, sharing knowledge with colleagues, following store procedures and legal requirements, completing garment-care and replenishment tasks, operating fitting-room and checkout areas, maintaining displays and stock levels, supporting in-store and OMNI services, and assisting with store opening and closing. This is an hourly, non-exempt position. The posted compensation is $14.50 per hour. H&M describes benefits including a staff discount, participation in its H&M Incentive Program, health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the employee and H&M brand positively during customer interactions.
Support commercial and operational actions with the store management team to reach sales targets.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain sales-floor stock levels through replenishment routines.
Maintain and follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.