H&M Sales Advisor (Seasonal) - The Parks Mall at Arlington

H&M • Arlington, TX

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You help customers find relevant product and fashion information, promote and sell products, and support store actions that contribute to sales targets. You also share your fashion and store-operations knowledge with colleagues and contribute to garment care, replenishment, visual presentation, and a clean and tidy sales floor and back of house. The role involves following store procedures, routines, health and safety guidelines, and applicable legal requirements, while working collaboratively in a dynamic store environment.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store, with motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions and support store actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers and colleagues.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishing, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS
• H&M Group staff discount card for listed group brands, usable in stores and online
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Colleague Resource Groups (CRGs) and networking opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed