H&M Seasonal Sales Advisor- The Shops at Santa Anita

H&M•Arcadia, CA

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to support customers, promote and sell products, and provide information that helps customers have a positive experience. The Sales Advisor also supports garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house while working collaboratively with the store team. The position includes customer sales and service, keeping current with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations duties include completing the garment cycle, supporting fitting room and checkout operations, maintaining stock and displays, using in-store OMNI services and technology, assisting with store opening and closing, and following health and safety guidance. The posting describes the role as hourly and non-exempt, with compensation of $17.50 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, and provide direct customer service.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Contribute to a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.