H&M Sales Advisor (Seasonal) - The Parks Mall at Arlington

H&M Group • Arlington, TX

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to share relevant information, promote products, and help customers have a great shopping experience. You also support garment care and replenishment, store presentation, and a clean and tidy sales floor and back of house, working closely with the store team.

The role includes customer-facing sales and service, awareness of fashion trends, collaboration and learning with colleagues, and retail operations and visual execution. You follow store procedures and applicable health, safety, and legal requirements, and may support store opening and closing. This is an hourly, non-exempt seasonal role. The stated pay rate is $14.00 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment that can be applied to the role.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; and give and receive feedback.
• Participate in relevant onboarding, introductions, training, and development courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels on the sales floor through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking.
• Global development opportunities and access to a global talent community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed