H&M Sales Advisor-The Oaks Mall
About The Position
As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to share relevant information, support customers, and actively promote and sell products. You contribute to sales targets, customer loyalty, and in-store sustainability initiatives while representing H&M positively. The role also involves garment care and replenishment, fitting-room and checkout operations, merchandise presentation, maintaining clean and tidy sales and stock areas, and supporting in-store OMNI services and technology. You work collaboratively with colleagues, follow store procedures and legal and health and safety requirements, participate in relevant training, and support store opening and closing.
Requirements
- Sales experience in a dynamic, collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
- Support commercial and operational actions with the store management team to reach sales targets.
- Keep up to date with fashion trends, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
- Follow store procedures, routines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
- Support garment presentation and maintain merchandise displays in line with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount across H&M Group brands
- H&M Incentive Program (HIP)
- Global development opportunities
- Access to Colleague Resource Groups (CRGs) and colleague networking opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
