H&M Sales Advisor - Tanger Outlets at Legends

H&M • Kansas City, KS

15h • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experience, helping them find products, and sharing relevant fashion and product information. You actively promote products, the Hello Member loyalty app, and in-store sustainability initiatives, while supporting sales targets and representing the H&M brand positively.

The role also includes garment unpacking, replenishment, steaming and care; operating fitting rooms and checkout areas; maintaining attractive merchandise displays and a clean, tidy sales floor and back of house; and supporting store opening and closing. You follow store procedures, visual and commercial guidelines, health and safety guidance, and applicable legal requirements. You work collaboratively with colleagues, share knowledge, give and receive feedback, and participate in relevant onboarding and training.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail or another service-related industry.
• Passion for fashion and for creating a positive customer experience.
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage with customers, explain fashion trends, stories and products, and actively promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion and store operations knowledge with colleagues; follow procedures and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete garment unpacking, replenishment, steaming and care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floors, back-of-house areas and stockrooms.
• Support garment presentation and maintain merchandise displays, trends and stories in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs and paid time off, including a community day.
• Development opportunities around the globe.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed