H&M Sales Advisor- Tanger Outlets

H&M • Foley, AL

18h • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, actively selling products, and sharing fashion and product knowledge. You support customers with relevant information and guidance to help create a positive shopping experience.

The role also involves garment care and replenishment, product presentation, maintaining clean and tidy sales-floor and back-of-house areas, and working collaboratively with the store team to support sales goals and customer experience. Sales Advisors follow store procedures, legal requirements, health and safety guidelines, and visual and commercial standards. The position is hourly and non-exempt, with a stated pay rate of $12.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage with customers, guide them through fashion trends, stories, and products, and promote and sell products effectively.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to help reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow procedures and legal requirements; exchange feedback; and participate in relevant onboarding, training, and development activities.
• Complete the garment cycle, including unpacking, replenishing, steaming, and garment care.
• Operate fitting-room and checkout areas according to processes and best practices.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Colleague Resource Groups offering community and networking opportunities.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed