Department Supervisor - Tanger Outlets at Legends

H&M Group•Kansas City, KS

2d•$19 - $22•Onsite

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and throughout the store. The role follows legal requirements and H&M standards, policies, and procedures while meeting the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation according to global guidelines, and identifies commercial opportunities in collaboration with the Department Manager. They help ensure consistent customer service, product promotion, loyalty-app engagement, sustainability initiatives, fitting-room and checkout routines, and accurate administrative processes. The role also supports team communication and development, fashion and product knowledge, stock and garment presentation, visual execution, in-store omnichannel services and technology, sales-floor and back-of-house standards, and daily store opening and closing. H&M describes its workplace as inclusive and values-driven, with access to colleague networks, development opportunities, and employee benefits.

Requirements

Emerging leadership ability and willingness to take responsibility.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support store sales and profit goals by executing plans that deliver a strong customer experience.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager on actions.
Ensure customer service is provided throughout the store and that the team promotes and sells products to customers.
Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product, fashion, and other relevant knowledge during customer interactions.
Retain and share knowledge and skills with the Store team.
Collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback to support learning and development.
Communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Manage the garment cycle from delivery to presentation and ensure fitting-room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.