H&M Sales Advisor - Outlets at Castle Rock

H&M • Castle Rock, CO

3d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote products, and create a positive shopping experience. You also support sales targets, customer loyalty, and in-store sustainability initiatives.

The role includes garment handling and care, replenishment, fitting-room and checkout operations, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. You work collaboratively with colleagues, share knowledge, follow store procedures and legal requirements, and participate in relevant onboarding and training. You may also support store opening and closing and the use of in-store OMNI services and technology.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products offered in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer support.
• Engage with customers, explain fashion trends, stories, and products, and actively promote and sell products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent H&M positively in customer interactions and support commercial or operational actions to reach sales targets.
• Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands, in stores and online
• H&M Incentive Program (HIP)
• Global development opportunities
• Colleague Resource Groups (CRGs) offering community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed