H&M Sales Advisor - Oglethorpe Mall

H&M Group • Savannah, GA

1d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to inform customers, promote products, and support a positive shopping experience. Sales Advisors also complete garment care and replenishment tasks, maintain appealing merchandise displays and clean sales and back-of-house areas, and collaborate with the store team to meet sales targets and deliver an excellent customer experience.

The position includes customer-facing sales and service, awareness of fashion trends, knowledge-sharing and collaboration with colleagues, compliance with store procedures and legal requirements, participation in relevant onboarding and training, and retail operations such as fitting room and checkout support, stock replenishment, in-store OMNI services, and opening and closing tasks.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created and presented in store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented qualities.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share relevant fashion and product information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Participate in relevant onboarding, introductions, training, and development courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Employee discount at H&M, & Other Stories, and COS.
• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Global development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed