H&M Sales Advisor - Kitsap Mall

H&M•Silverdale, WA

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, supporting them with product information, and actively promoting and selling H&M products. The role uses fashion and product knowledge to help customers find relevant information and enjoy a positive shopping experience. Sales Advisors also promote the Hello Member loyalty app and in-store sustainability initiatives, and support commercial and operational actions that help the store reach its sales targets. The position contributes to daily store operations, including completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting room and checkout areas; maintaining clean and tidy sales-floor, back-of-house, and stockroom areas; and supporting attractive merchandise displays in line with visual and commercial guidelines. The Sales Advisor follows store procedures, routines, health and safety guidance, and applicable legal requirements, and supports opening and closing activities. The role calls for a fashion-oriented, customer-focused, communicative, creative, curious, motivated, flexible, decisive, and action-oriented colleague who enjoys working collaboratively in a dynamic environment. The position is hourly and non-exempt, with a stated pay rate of $17.75 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and for providing customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Share service, fashion, and store-operations knowledge with colleagues; follow store procedures and participate in feedback, onboarding, and relevant training.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Contribute to a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology tools, such as the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing activities.
Follow applicable health and safety guidelines and legal requirements.

Benefits

Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
Employee discount across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
Access to the H&M Incentive Program (HIP).
Colleague Resource Groups offering community and networking opportunities.
Development opportunities and access to a global talent community.

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