H&M Department Supervisor - Kitsap Mall

H&M•Silverdale, WA

18h

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and across the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omnichannel customer experience, maintains visual and commercial product presentation, develops and communicates with the team, and oversees retail operations, including opening and closing the store.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder and capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support Sales and Profit goals and deliver the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and identify departmental strengths and commercial opportunities with the Department Manager.
Ensure customer service throughout the store and help the team promote and sell products.
Follow up on promotion of the Hello Member loyalty app and in-store sustainability initiatives.
Ensure correct fitting-room, checkout, transaction, return, and exchange routines.
Handle people and operational administrative routines correctly.
Keep up to date on fashion trends, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge with customers.
Share knowledge and skills with the store team; collaborate with the in-store Visual Merchandiser team; exchange feedback; and communicate with colleagues through meetings and other updates.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, stockroom, and back-of-house areas.
Maintain high-quality visual and commercial product presentation and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting-room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and regional or sales-market requirements.
Update and maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.