H&M Department Supervisor - Maine Mall

H&M • South Portland, ME

1d

About The Position

The Department Supervisor supports store Sales and Profit goals by executing plans that deliver the Best Customer Experience in the department and across the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, and is responsible for customer experience, department performance, team support, retail operations, and visual and commercial execution. The supervisor also handles daily store opening and closing.

Requirements

• Emerging leadership ability and willingness to take responsibility.
• Ambitious and an effective communicator.
• Supportive and able to find analytical solutions.
• Capable of working with numbers and managing statistics.
• Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

• Support Sales and Profit goals by delivering the Best Customer Experience in the department and store.
• Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
• Represent H&M positively in customer interactions and ensure customer service and product promotion are delivered throughout the store.
• Identify department strengths and commercial opportunities, and work with the Department Manager to address them.
• Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
• Complete administrative routines for people and store operations correctly.
• Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
• Share knowledge with the store team; collaborate and plan with the in-store Visual Merchandiser team; exchange feedback; and communicate regularly with colleagues to inform, motivate, and inspire them.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain a clean and tidy sales floor, back of house, and stockroom; ensure high-quality visual and commercial product presentation and garment care.
• Maintain stock levels and provide allocation input to the Area team.
• Manage the garment cycle from delivery through presentation and ensure fitting-room routines follow internal standards, using provided tools and technology.
• Maintain best practices for in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs in accordance with global and local guidelines and sales-market or regional requirements.
• Maintain back-of-house areas and colleague information, including health and safety and tidiness.
• Open and close the store daily.

Benefits

• Health insurance and medical coverage
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discounts on H&M, & Other Stories, and COS, with a staff discount card usable across listed H&M Group brands
• H&M Incentive Program (HIP)
• Medical, pharmacy, vision, and dental coverage
• Employee Assistance Program
• Vacation, wellness, holiday, and parental pay
• 401(k)
• Commuter benefits
• Health and dependent care FSA
• Additional voluntary benefits
• Global development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed